Privacy Policy

Medicare Spots (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, submit an inquiry, or use our healthcare facilitation services.

This policy applies to patients, patients’ family members, inquiry leads, healthcare facilitators, and visitors to our website.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Definitions

• Account: A unique profile or registration created to access certain services, where applicable.
• Cookies: Small data files stored on your device that help us remember preferences and improve your website experience.
• Device: Any internet-connected device used to access our website, including smartphones, tablets, laptops, and desktop computers.
• Personal Data: Information that identifies or can reasonably be used to identify an individual.
• Usage Data: Information collected automatically when you use our website, such as browser type, device information, pages visited, and time spent on the website.
• You: The individual accessing our website, contacting Medicare Spots, or voluntarily submitting information to us.

2. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information automatically collected when you use our website.

a) Personal Information

When you contact us, submit an inquiry, request a consultation, or use our healthcare facilitation services, we may collect:

• Full name
• Email address
• Telephone or WhatsApp number
• Country and city of residence
• Medical condition and treatment requirements
• Medical history, reports, scans, prescriptions, or other health-related information voluntarily provided by you
• Preferred hospital, doctor, specialty, or treatment
• Passport or travel-document information, where required for medical travel or visa assistance
• Information relating to your accompanying family members, where voluntarily provided and necessary for arranging services

You should only provide medical or other sensitive information that is necessary for us to assist you with your healthcare requirements.

b) Usage Data

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and time spent on pages
• Referring website or URL
• Date and time of website visits
• Approximate location information, where permitted
• Website interaction and technical information

This information may be collected through cookies, analytics tools, advertising platforms, and similar technologies.

3. How We Use Your Information

Medicare Spots may use your information for legitimate business and healthcare facilitation purposes, including:

• Healthcare assistance: To understand your medical requirements and help connect you with appropriate hospitals, doctors, specialists, or healthcare providers.
• Consultation coordination: To arrange medical consultations, appointments, treatment evaluations, and communication with healthcare providers.
• Medical report coordination: To share relevant medical information with healthcare providers when necessary and authorized by you.
• Medical travel assistance: To assist with treatment-related travel, accommodation, transportation, visa documentation, and other coordination services where applicable.
• Responding to inquiries: To respond to your questions, requests, calls, emails, WhatsApp messages, or website submissions.
• Service improvement: To understand how users interact with our website and improve our services, website functionality, and patient experience.
• Communication: To provide updates regarding your inquiry, consultation, treatment arrangements, or other services you have requested.
• Marketing: To send information about healthcare services, treatment options, or relevant updates where permitted by applicable law and, where required, with your consent.
• Security and fraud prevention: To protect our website, systems, users, and business against unauthorized access, fraud, or misuse.
• Legal compliance: To comply with applicable laws, regulations, legal processes, or government requirements.

We do not sell or rent your personal or medical information to third parties for their independent marketing purposes.

4. Cookies and Tracking Technologies

Medicare Spots may use cookies and similar technologies to operate and improve our website, understand website traffic, and provide a better user experience.

These may include:

• Essential Cookies: Required for basic website functionality, security, and form submissions.
• Performance Cookies: Help us understand website performance and user interactions.
• Preference Cookies: Remember preferences such as language or region.
• Analytics Cookies: May be provided by third-party services such as Google Analytics to help us understand website traffic and usage.
• Advertising and Conversion Tracking: Where applicable, we may use advertising and measurement technologies, such as Google Ads conversion tracking, to understand the effectiveness of our advertising campaigns.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We may share relevant information with third parties when reasonably necessary to provide the services you request or to operate our business.

These parties may include:

Healthcare Providers

We may share relevant medical and personal information with hospitals, doctors, specialists, diagnostic centers, or other healthcare providers when necessary to evaluate your case, obtain a medical opinion, arrange a consultation, or facilitate treatment.

Where required, we will seek your consent before sharing sensitive medical information.

Service Providers

We may share relevant information with trusted service providers who assist with:

• Medical travel
• Visa assistance
• Accommodation
• Transportation
• Translation
• Insurance or logistics
• Website hosting and IT services
• Communication and email services
• Analytics and advertising measurement

Legal and Regulatory Authorities

We may disclose information where required to do so by applicable law, court order, government authority, regulatory requirement, or legal process.

Business Transfers

If Medicare Spots undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

We take reasonable steps to ensure that third parties receiving personal information maintain appropriate confidentiality and security safeguards.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide or coordinate requested services
• Maintain business and service records
• Meet legal, regulatory, accounting, or contractual obligations
• Resolve disputes
• Prevent fraud or misuse
• Enforce our agreements and policies

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with applicable requirements.

7. International Data Transfers

Because Medicare Spots may assist patients seeking healthcare services in India and internationally, your personal or medical information may, where necessary, be transferred to or processed in countries outside your country of residence.

Such transfers may be necessary to:

• Obtain medical opinions from healthcare providers
• Arrange consultations or treatment
• Coordinate international medical travel
• Provide visa or travel-related assistance
• Deliver other services requested by you

We take reasonable measures to protect your information during such transfers and seek to comply with applicable data protection and privacy requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where legally permitted
• Request restriction of certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a concern or lodge a complaint regarding our handling of your information

To exercise your rights or ask questions regarding your personal information, please contact us at:

Email: info@medicarespots.com

We may need to verify your identity before processing certain requests.

9. Data Security

Medicare Spots takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include:

• SSL/TLS encryption for website communications
• Restricted access to personal and sensitive information
• Appropriate access controls
• Secure systems and storage practices
• Regular security and compliance reviews

However, no method of transmitting or storing information over the internet is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are primarily intended for adults and are not knowingly directed toward children under the age of 13.

Where healthcare services are being arranged for a minor, information may be provided by a parent, legal guardian, or authorized representative.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

11. External Websites and Third-Party Services

Our website may contain links to hospitals, healthcare providers, service partners, social media platforms, or other third-party websites.

Medicare Spots does not control the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable laws.

When we make material changes, we may update the Effective Date displayed at the top of this policy and, where appropriate, provide additional notice through our website or other communication channels.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Medicare Spots handles your personal information, please contact us: